Interpreter services

We can assist you in arranging an interpreter to overcome language barriers, regardless of your language preference. We are registered with TIS National and can organise an over the phone interpreter. TIS Phone number 131 450

For our deaf patients, we coordinate with National relay service. Relay Officers are specially trained staff who help with every call. Relay Officers will:

• Change voice to text or text to voice.
• Change Auslan to English or English to Auslan.
• Stay on the line throughout the call to help you, without getting in the way or changing what is said.
• NRS Voice Phone number: 1300 555 727 SMS Relay: 0423 677 767 

Please note to use these services we require notice for this request so adequate time can be booked for either over the phone or onsite.

Communication policy

In order to provide the best possible care, our doctors may not be available to take non urgent phone calls due to time constraints, and returning these calls may be difficult. We request that all patients make an appointment for any non-urgent concerns. If you leave a message with reception, it will be under the doctor’s discretion if they return the call.

For urgent matters, rest assured you will be promptly put through to the doctor or nurse on duty.

Further details of our communication policy are available on request from our reception staff.

Practice information sheet

Our website does not capture or store any patient information. We offer feedback online for patients to enter a name, email and message. This may be done under a pseudonym. Completed forms are emailed to management and deleted once actioned. We do provide a link to a third party appointment software package called hotdoc for online appointments. Their privacy policy can be found here:

Practice Information Sheet

Privacy Policy - HotDoc

Pamphlets are also available in the clinic.

Walk ins

Emergency walk-in appointments are welcome, however please be aware these are triaged and wait time will vary. All patients should present to reception with their current Medicare Card. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.

After hours

Home visits are available in special circumstances. Please discuss these options with the reception staff or your doctor.

Medical assistance is available after hours through the National Home Doctor Service. Phone 13 74 25

Patient feedback

Our aim is to deliver a high quality and professional medical service in a compassionate and welcoming atmosphere. We value your feedback, so if you have any concerns or suggestions, please don’t hesitate to get in touch. You can reach out to the practice manager via phone, mail or email. Periodically, we encourage patients to participate in confidential questionnaires to share their thoughts about the practice and offer any suggestions to enhance our service.

However, if you find your concern cannot be resolved to your satisfaction within the practice you have the option to contact the health ombudsmen for assistance. They can be reached at: Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au